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Article 1036, updated June 14, 2013    

Safari Books Online Free Trial Accounts

Information about free trial accounts

Details

Overview

A trial account is a free, limited time / limited content subscription to Safari Books Online.

Most promotional subscriptions are valid for up to 10 days or 1,000 page views.  After the introductory period the account is automatically converted from a free trial account to a paid subscription of the type you chose when your promo began - i.e., Bookshelf or Library.

When you create your account you will be asked to enter your name, address, email, and credit card information. Although the promotional account is free, you are asked to enter credit card information to verify your identity and enable your subscription to continue uninterrupted at the end of the promotional period. Before the account is actually created, Safari Books Online submits a test charge to verify the card information matches the other information entered. For this reason name and address you enter at signup must match the billing information for the credit card you enter or the test charge will fail and your account will not be created. Test charges are cancelled immediately, and no money is removed from your account.

Note: Customers are allowed one promotional account only. If you receive a message that your email address and/or credit card is already in use, our system has detected that you have had a previous promo or paid account. To reactivate a cancelled account, log into Safari Books Online using your previous username and password. Click on the "My Account" link and update your name, address, and billing information. If you have trouble reactivating your account, contact Customer Service.

Cancelling Promotional Accounts

You are free to cancel your account at any time during the promotional period with no obligation to subscribe. If you have not cancelled your account by the end of the promotional period your subscription will continue as a paid account and your credit card will be charged for subscription renewals until you cancel.

To cancel your account:

  1. Login to Safari Books Online
  2. Click the "My Account" link in the upper rihgt corner of the page
  3. Click the "Cancel Subscription" link on the left side of the page

Follow the rest of the onscreen directions to cancel your account.  You will receive an email notification confirming your account was successfully cancelled. If you do not receive notification, please login to verify your account is cancelled or contact Safari Books Online Customer Service. 

Please note:  When you cancel a promotional account, the cancellation will take effect immediately.
 

Refund Policy

Per the "Billing, Renewal and Cancellation Provisions for Individual Subscribers Only" section of the Safari Terms of Service, we are unable to issue refunds of any kind for unused time, remaining download tokens, or unused slots. You will continue to have access to Safari Books Online through the end of your current paid subscription.  In other words, you will have access for the amount of time for which you have paid.    This applies to both monthly and annual Safari subscriptions.

 

Related Articles

Reactivating Your Safari Books Online Account - Article 1082, updated 11/11/2013




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